Page 274 - 2024 Oceana Catalogue April

Terms & Conditions

RETURNS PROCEDURE FOR SURPLUS GOODS RETURNS PROCEDURE FOR DAMAGED GOODS

A restocking charge of 25% or a minimum of £25.00 will apply to products that are All damages must be reported in writing within five days. Once reported
surplus to requirements. Once reported, a collection request form will be emailed a collection request form will be emailed to you. Collection will not
to you. Collection will not be made until the form is completed and returned. be made until the form is completed and returned.

Goods can only be returned providing: The following condition will apply:
1) They are perfectly packaged in their original condition. 1) Goods will be thoroughly inspected and credit will only be given
2) They were supplied less than four weeks ago. if it is a genuine fault.
3) They were not a special order.
2) Goods Will Not Be Collected Unless A Delivery Is Being Made.
Goods Will Not Be Collected Unless A Delivery Is Being Made
PLEASE NOTE
Baths & Shower Trays Must Be Thoroughly Inspected Upon Delivery.
Claims For Damages After That Will Not Be Entertained.
T&C’s New Customers Products
GENERAL TERMS

All Products are subject to availability. If the Product you Order is unavailable, Formula Bathrooms
First orders from new customers should be accompanied by two trade references and a Bank
Reference and will be Cash on Delivery until the Credit Account is cleared.
may provide you a near as possible substitute of equivalent quality and price without notice
(“Substitute Product”).
Prices
Orders are only accepted by us for execution at prices ruling at date of dispatch. In the event that
In the event that we are unable to supply the Product or any substitute Product to you at all,
Formula Bathrooms shall notify you as soon as possible.
there is a pricing error in this pricebook, we will not be bound to honour any orders at that price.
Payment
of the Goods or illustrations or descriptions of the Services contained in the Supplier’s catalogue’s or
Payment is due as agreed terms i.e., Monthly - by the 30th of the month following delivery date or
C.O.D.
brochures are issued or published for the sole purpose of giving an approximate idea of the Services
and/or Goods described in them. They shall not form part of the Contract or have any contractual
force.
Deliveries Any samples, drawings, descriptive matter or advertising issued by the Supplier and any descriptions
Deliveries are subject to available stock and all delivery dates are approximate. Our best endeavors
will be made to deliver within the specified period, but no liability for failure to do so can be accepted Guarantee
by us. All goods are carefully tested and inspected before dispatch. Should any goods prove defective with
regards to workmanship within 12 months after dispatch, same would be replaced free of charge
Our driver will need assistance with large or heavy items. All goods must be inspected upon delivery. providing our inspection confirms that the claim is valid.
We strongly advise that you do not book plumbers until your goods have arrived and have been No responsibility, however, can be accepted for consequential damages arising out of any such
checked. We are not liable for any plumbers costs or compensation in any way. claim. For the avoidance of doubt, if the manufacturer becomes insolvent you accept that the
additional guarantee is lost.
Claims
Claims for shortages or non-delivery of goods must be made on receipt, otherwise claims cannot be Cancellation Of Orders
entertained. Claims for damage in transit must be made on receipt of goods. All products must be Orders accepted by us cannot be cancelled without our written consent, and cannot be cancelled
fully inspected before installation. Any claims for damages or refitting costs after installation will not once the order has been dispatched. Special orders cannot be cancelled.
be entertained.
Compatibility
Carriage All shower enclosures, especially quadrant enclosures, must be checked for Compatibility with the
Orders under £150 will be subject to a carriage charge. The carriage charge will be dependent on shower tray before the shower tray is fitted. Any costs incurred due to error will not be covered
what products are ordered. by us.
274