Formula Bathrooms Privacy Policy

At Formula Bathrooms, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. This privacy statement explains what personal data Formula Bathrooms collects from you, through our interactions with you, and how we use that data.

The type of Information we have

Formula Bathrooms collects data to operate efficiently and to provide you with the best experiences with our products. You provide some of this data directly, such as when you create a Formula Bathrooms account, submit a search query, place an order, contact our support staff. We also get some of it by recording how you interact with our products by, for example, using technologies like cookies.

The information we learn from customers helps us personalise and continually improve your shopping experience at Formula Bathrooms. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as customer reviews. We also use this information to improve our store and website, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Name and contact data. We collect your first and last name, email address, billing and shipping address and phone number when you place an order on our site

Payment data. We collect data necessary to process your payment if you make purchases, such as your such as a credit or debit card details, bank details and other payment information.

Where do we get your information?

We collect information mainly when you sign up with us, contact us and when you buy our products.

For example, when you:

How we use personal data

Formula Bathrooms uses the data we collect to operate our business and provide the products we offer and to send communications, including promotional communications.

Providing products. We use the data you provide to carry out your transactions with us and to provide our products to you.

Sort out a payment, put your order through our system or send you an order.

Customer support. We use data to solve product problems and to give excellent customer care and support services.

Security, safety and dispute resolution. We use data to protect the security and safety of our products and our customers for example to detect and prevent fraud and money laundering, trace and recover debts and manage credit.

Check what you're interested in, so we can offer (and develop) relevant products and services.

Send you information about our products and services, (or those from selected third parties we think you'd be interested in) by email or other ways.

We use your information in these ways and share the information as described below because:

Changes to Formula Bathrooms's Privacy and Cookies Policy

This Privacy and Cookies Policy may be updated from time to time so you may wish to check it each time you submit personal information to us. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to submit personal information to Formula Bathrooms. If material changes are made to the Privacy and Cookies Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

How secure is information about me?

How we share your information

In connection with the purposes described above, we may share your information with others.

This might mean sharing your information with:

What choices do I have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Formula Bathrooms features as Your Profile, Favourites and Customer Reviews.

If you don't want to receive e-mail or other mail from us, please adjust your Newsletter Subscription preferences found in your My Account page.

The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

Retention Period

There are certain reasons we have to keep hold of your information.

We keep information while you're our customer or after you've left us, but only as long as we need it for the purposes described above. How long we keep it depends very much on the type of information and purpose.

For example, we might need to stop fraud and abuse, sort out disagreements, prove that you had an account with us or follow our legal obligations, or the police may need it as evidence. We may also keep information about how you use our products or services.

In every case, the duration that we need to keep the information may be different, but we will only keep the information for as long as we need it.

Your rights

You have a number of legal rights in relation to the information that we hold about you, including:

You can exercise your rights by contacting us using the details set out in the "Contact us" section below.


We use a third party provider, MailChimp, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

Conditions of Use, Notices & Revisions

If you have any concern about privacy at Formula Bathrooms, please contact us with a thorough description and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Policy and the Terms & Conditions will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Identity and contact details of the controller:

Formula Bathrooms
Unit 23A
Pant Industrial Estate
Merthyr Tydfil
CF48 2SR
Tel: 01685 358600

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