At Formula Bathrooms, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. This privacy statement explains what personal data Formula Bathrooms collects from you, through our interactions with you, and how we use that data.
Formula Bathrooms collects data to operate efficiently and to provide you with the best experiences with our products. You provide some of this data directly, such as when you create a Formula Bathrooms account, submit a search query, place an order, contact our support staff. We also get some of it by recording how you interact with our products by, for example, using technologies like cookies.
The information we learn from customers helps us personalise and continually improve your shopping experience at Formula Bathrooms. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as customer reviews. We also use this information to improve our store and website, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.
Name and contact data. We collect your first and last name, email address, billing and shipping address and phone number when you place an order on our site
Payment data. We collect data necessary to process your payment if you make purchases, such as your such as a credit or debit card details, bank details and other payment information.
We collect information mainly when you sign up with us, contact us and when you buy our products.
Formula Bathrooms uses the data we collect to operate our business and provide the products we offer and to send communications, including promotional communications.
Providing products. We use the data you provide to carry out your transactions with us and to provide our products to you.
Sort out a payment, put your order through our system or send you an order.
Customer support. We use data to solve product problems and to give excellent customer care and support services.
Security, safety and dispute resolution. We use data to protect the security and safety of our products and our customers for example to detect and prevent fraud and money laundering, trace and recover debts and manage credit.
Check what you're interested in, so we can offer (and develop) relevant products and services.
Send you information about our products and services, (or those from selected third parties we think you'd be interested in) by email or other ways.
In connection with the purposes described above, we may share your information with others.
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Formula Bathrooms features as Your Profile, Favourites and Customer Reviews.
If you don't want to receive e-mail or other mail from us, please adjust your Newsletter Subscription preferences found in your My Account page.
The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
There are certain reasons we have to keep hold of your information.
We keep information while you're our customer or after you've left us, but only as long as we need it for the purposes described above. How long we keep it depends very much on the type of information and purpose.
For example, we might need to stop fraud and abuse, sort out disagreements, prove that you had an account with us or follow our legal obligations, or the police may need it as evidence. We may also keep information about how you use our products or services.
In every case, the duration that we need to keep the information may be different, but we will only keep the information for as long as we need it.
You can exercise your rights by contacting us using the details set out in the "Contact us" section below.
We use a third party provider, MailChimp, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. https://www.intuit.com/privacy/statement/
If you have any concern about privacy at Formula Bathrooms, please contact us with a thorough description and we will try to resolve the issue for you.
Formula Bathrooms Unit 23A Pant Industrial Estate Dowlais Merthyr Tydfil CF48 2SR Tel: 01685 358600